What do you do if you have a complaint/grievance?
- If you have a complaint please discuss it first with the Educator.
- If the matter is not resolved to your satisfaction, contact the Family Day Care Coordination Unit on 03 9359 5595
We have a Grievance/Complaints Procedure that supports and guides this process. Alternatively the South Western Victorian Region, Department of Education and Training can be contacted at:
Contact the South-Western Victoria Region
Postal address: PO Box 2141, Footscray 3011
Location: 900/1 McNab Avenue Footscray 3011
Phone: (03) 8397 0300
Fax: (03) 8397 0303